At Firmenity, we want you to absolutely love your purchase. If for any reason you need to return or exchange an item, we’ve made the process as simple as possible.
Return Window
You have 30 days from the delivery date to initiate a return.
Item Condition
To qualify for a return, items must be in the same condition as initially delivered. Please note that any user damage may result in restocking fees.
Packaging Instructions
When returning an item, please package it in its original packaging to ensure it arrives safely.
Exchange Process
If you wish to exchange an item, please contact us directly. Our customer service team will guide you through the exchange process.
Refund Process
Refunds will be processed within 1-2 business days after we receive your returned item.
Return Shipping Costs
- For U.S. Orders: We’ve got you covered — return shipping is on us!
- For International Orders: Customers are responsible for return shipping costs.
Return Acceptance
We accept all returns—no questions asked!
Exchange Process
Exchanges are accepted, but shipping costs for both sending and receiving the item are the customer’s responsibility.
Contact Information
Got questions or need to initiate a return or exchange? We're just a click away! Reach out to us, and our friendly support team will be delighted to assist you. Your satisfaction is our top priority!
Thank you for shopping with Firmenity! We value your support and are committed to ensuring you have an exceptional experience with your purchase. If you need assistance with your order, don’t hesitate to reach out!